The 2017 J.D. Power rankings of North American Airports shows that airports have boosted passenger satisfaction by integrating new technology and traditional personal skills.
Amadeus has been exploiting application of blockchain in travel sector, including loyalty schemes and identity verification.
Skyscanner is shaping the platform around evolving consumer habits, from desktop to mobile to voice search, to make the transition for the future easier for airlines by integrating NDC and GDS.
Experts say China is racing ahead of Western countries in deploying facial scanners and the government announced plans to become the world leader in AI by 2030.
Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
Hilton has invested $550 million in global technology infrastructure that has enabled it to bring to market, at scale, these digital tools.
Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, but the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Casto Travel’s text message-based mobile travel assistant “Marco” is completing 60 percent of the current users’ bookings without human intervention, said president and CEO Marc Casto.
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