Blockchain, automation and baggage tracking are important, but prioritizing passenger relationships can pay off. It can help improve revenue and also help airports tackle service disruptions.
“Experiential marketing”, “tailor-made service” and “personalization” are nothing but overused buzzwords if hotels fail to correctly aggregate and exploit data.
KLM has been at the forefront of new tech and social developments in the airline industry in 2017, from its work on the WhatsApp Business Platform to its bot on Google Home.
Disruption of flight booking doesn’t come out of the blue. It’s a process.
There have been certain direct connectivity deals featuring Emirates, Lufthansa etc. but disturbing China's distribution status quo hasn’t been easy considering the strong position of TravelSky.
QUICK features latest technology around IATA’s ONE Order philosophy and a fully integrated xml API, integrating the functions from a traditional Passenger Service Solution and e-commerce tools.
Hilton's smart room technology enables guests to use mobile app to set room preferences, which brings a consistent experience and integrates the development of digital key and loyalty.
Amadeus agents worldwide will be able to book Expedia Affiliate Network’s rates and availabilities at more than 350,000 hotels worldwide through Amadeus.
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