With an estimated 131 million Muslim visitor arrivals globally in 2017, the market is projected to continue its fast-paced growth to reach USD 300 billion in travel expenditure by 2026. More than 60% of the Muslim travel market are either millennials or Generation Z.
Two-thirds of respondents said they feel like they are on their own to handle things such as delays, cancellations and overbooked hotels while traveling for work. Only 8% said their travel agent proactively reaches out to them when plans change.
The new default page view is a hotel overview with hotel information such as hotel amenities, a guest review summary, location summary, competitive rates, room types, and even similar hotels (in case the one selected doesn’t suit the user’s preferences).