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The top six technology priorities for airports in 2018

01/03/2018| 9:23:50 PM| 中文

Blockchain, automation and baggage tracking are important, but prioritizing passenger relationships can pay off. It can help improve revenue and also help airports tackle service disruptions.

Here are some of the key technology priorities airports should have on the list for 2018:

Cyber threats are a concern for all of aviation, so just as we recommend airlines look to improve their defenses, airports should too.

With the potential to contribute to smoother operations and passenger ID verification, blockchain a technology to learn more about this year, through perhaps it won’t be ready for deployment in aviation for another year or two.

According to IATA’s Global Passenger Survey, what travelers want most is less hassle at the terminal. Self-service options are popular with passengers.

Airports should focus on adding more self-service way-points like bag-drop facilities and automated gates to address this self-service preference and also be mindful of capacity requirements.

IATA and ACI are collaborating on a NEXTT initiative for the airport of the future. While the full vision will take a decade or two to be realized, IATA and ACI expect some of the NEXTT concepts to be part of the travel experience by 2020.

Airports serve two customers—airlines and their passengers—but prioritizing passenger relationships can pay off. It can help improve revenue and also help airports tackle service disruptions.

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TAGS: airport management | customer experience | IATA | SITA
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